At iLook Lovely, we are dedicated to delivering your carefully selected pieces to you securely and efficiently. Below you'll find all the details about our shipping processes and options to help you plan for your new arrivals.

1. Shipping Destinations
We currently ship to most countries worldwide. During checkout, you can enter your address to confirm availability and view applicable shipping charges. Please note that some remote locations may have restricted service or additional fees.

2. Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day.

3. Shipping Methods & Delivery Times
We partner with trusted international carriers to ensure reliable delivery. Available options and estimated timelines will be displayed at checkout based on your location.

• Standard Shipping: 7–15 business days

• Express Shipping: 3–7 business days

• Priority Shipping (select regions): 2–5 business days

Please note: Delivery times are estimates and begin once the order has been handed to the carrier. Delays may occasionally occur due to customs processing, weather, or carrier logistics.

4. Shipping Costs
Shipping fees are calculated based on your delivery address, package weight, and the selected shipping method. The exact cost will be displayed clearly before you complete your purchase.

5. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. You can also check the status by logging into your account on our website.

6. Customs, Duties & Taxes

• For international orders, you may be responsible for paying import duties, taxes, and customs clearance fees levied by your country. These charges are not included in the item price or shipping cost and are determined solely by your local customs authority.

• iLook Lovely is not responsible for any delays or additional costs incurred during customs clearance. We recommend checking with your local customs office for more information on potential fees before placing an order.

7. Shipping Address Accuracy
Please ensure your shipping address is entered completely and accurately. We are not responsible for orders shipped to incorrect or insufficient addresses provided by the customer. If a package is returned to us due to an address error, reshipping charges will apply.

8. Lost or Damaged Shipments
While we take every precaution to pack your items securely, please inspect your package upon delivery. If your order appears lost in transit or arrives damaged:

• Contact the carrier directly using your tracking number for immediate assistance.

• Notify our customer service team at ilooklovely@outlook.com within 7 days of the estimated delivery date. Please include your order number and any relevant details or photos. We will work promptly with the carrier to resolve the issue.

9. Contact Us
For any shipping-related questions, our customer care team is happy to assist:
📧 Email: ilooklovely@outlook.com
📞 Phone: +852 2543 6179 (Monday–Friday, 9:00 AM – 6:00 PM HKT)

We appreciate your trust in iLook Lovely and look forward to bringing timeless style directly to your doorstep.

Warmly,
The iLook Lovely Team